Submitting a Support Ticket



You can open a support ticket by one of the following methods:

Important: Include the information and attachments in your email that are listed in the sub-sections below.

  • Create a ticket in Zendesk:

    • a. Open the Lionbridge Connector Zendesk page in your browser: https://lionbridge-connectors.zendesk.com/.

    • b. Click Submit a request.

    • c. If you wish to add anyone in the ticket correspondence, please indicate their name and email address in the Description field, and Lionbridge Connector Support will include them in the further ticket correspondence.

      • Zendesk automatically creates a ticket and will respond to everyone requested for cc.

      • Everyone in the original cc receives updates unless they request to be removed from the ticket.

      • Important: Include the information and attachments in your ticket that are listed in Information to Include in a Support Ticket

      • Note: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.

    When the issue is resolved, Lionbridge closes the ticket.

See also: