Submitting a Support Ticket

1. Do one of the following:
2. Email connectors@lionbridge.com, and cc (carbon copy) anyone to include in the ticket correspondence.

Important: Include the information and attachments in your email that are listed in the sub-sections below.

• Create a ticket in Zendesk:
• Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
• Sign in to Zendesk.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.

Important: Include the information and attachments that are listed in the sub-sections below.

3. Click Submit a request.
4. In the CCs field, add anyone to include in the ticket correspondence.

Zendesk automatically creates a ticket and responds to everyone included in the cc field.

2. Everyone in the original cc receives updates unless they request to be removed from the ticket.

Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.

When the issue is resolved, Lionbridge closes the ticket.