Viewing and Updating Your Support Ticket in Zendesk
Important: You must log into Zendesk to view your support tickets there.
- Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
- Enter your credentials, and click Sign in.
Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
- After signing in, click My activities to view the tickets you opened or where you are cc’d.
- To update tickets, you can reply or attach files.
For more information, refer to "Submitting and tracking support requests" in Zendesk's Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.