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Error Displayed about LSPs when Submitting a Job

Issue

When attempting to send out content for translation, the Connector displays errors about checking LSP keys.

Explanation

The URLs of the Clay Tablet License Server on AWS are whitelisted using the entire address, including the key names from the URL.

Solution

If you have a firewall:

  1. Click Admin Tools > LSP and Keys in the Lionbridge Connector rail to open the LSP & Keys page.
  2. In the AWS URLs section, which displays a list of URLs used by the Clay Tablet Platform on AWS, instead of whitelisting the entire address, exclude the key names from the URL. For example, enter ctt-platform-prod-us-east-1/*. For more information, see Editing a License Key.