You are here: Installation and Configuration Guides > Connector for Adobe Experience Manager > Troubleshooting Installation and Configuration Issues > The Connector Does Not Send Out Submitted Jobs

The Connector Does Not Send Out Submitted Jobs

The Connector does not seem to process any jobs and the Upload Service is inactive (red).

Generally, the chain should be green: However, the Upload Service in the chain is red:

Possible Issue Explanation Solution
Multiple jobs are stuck in Preparing and/or Sending status. When there many failed attempts to send out jobs, the log files are spammed with job processing details. This may cause the Upload Service to become inactive (red). Open the Translation Status page (/content/ctctranslation/status.html), and delete all the jobs that have been stuck in Preparing and/or Sending status for an extended period of time.