Configuring which Content to Translate

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Translation rules define the content types that the Connector supports sending for translation. They define:

  • the table where the content type is stored
  • the fields in the translation type that you want to translate

By default, the Connector supports sending the following content types for translation:

  • Choice
  • Field Label
  • Knowledge Article
  • Knowledge Base
  • Knowledge Category
  • Message
  • Translated Name
  • Translated Text

You can view each supported content type and the fields within each content type in the corresponding translation rule.

To view the content types that are configured by default for the Connector to send for translation:
  1. Navigate to Lionbridge Connector > Configuration > Translation Rules.

The Translation Rules page opens.

This page lists all ServiceNow content types that are configured for translation. Each record on the page includes information about a different content type.

  1. To view information about a content type, click the corresponding link in the Name column. For example, click the Knowledge Article link.

The Translation Rule dialog box opens.

This dialog box displays the following information about the translation rule:

  • Name: The name of the translation rule. This is generally the same as the content type that the Connector can send for translation.
  • Active: Whether the translation rule is active, which determines whether the Connector can currently send this content type for translation.
  • Table: The name of the table where the content type is stored.
  • The list of fields in this content type that the Connector can send for translation.

If you want to translate a content type that is not listed in this page, then you can create a new translation rule.

Note: You can only add a content type that is defined in the Translatable Types page, which you open by navigating to Lionbridge Connector > Configuration > Translation Types. If the content type that you want to add is not listed in the Translatable Types page, please contact Lionbridge Connector Support. For details, see How to Contact Lionbridge Connector Support.

To add a new type of content for translation:
  1. Navigate to Lionbridge Connector > Configuration > Translation Rules.

The Translation Rules page opens, as described above.

  1. In the Translation Rules page, click New.

The Translation Rule - New record page opens.

  1. In the Name field, enter your name for the translation rule.

Tip: Enter the content type, to facilitate identification.

  1. In the Table dropdown list, select the table where ServiceNow stores the corresponding content-type data.

  2. Click Submit.