Troubleshooting
less than a minute
| Problem | Explanation/Solution |
|---|---|
| Translation projects are stuck at 0% after sending them for translation. | Ensure that the scheduled job has been activated. For detailed instructions, see Activating the Scheduled Job and Setting the Run Interval. |
| The Connector does not send out custom properties for translation. | The Connector supports sending for translation only custom properties that inherit from the ProperyLongString and PropertyString classes. |
| Lionbridge Freeway analysis codes are specified, but they are not displayed or available for selection when sending out projects for translation. | The URLs where Lionbridge Freeway provides the authentication service and the analysis code service are not correctly configured. If you have a firewall, you must configure your ports so that the Connector can communicate with these services. If you have a firewall, you must configure your ports so that the Connector can communicate with these URLs. For detailed instructions, see Configuring Network Settings for a Firewall. |