Issue

Communication errors occur when sending content for translation.

Explanation

Your firewall is blocking access to AWS S3 and SQS. You must import the SSL certificates from AWS S3 and SQS into your Java trusted keystore. This enables HTTPS support, which means support for the SSL/TLS protocols.

Solution

The following general steps are required:

1. Downloading or exporting the AWS SSL certificates from your browser’s certificate store. For detailed instructions, see:

   • Exporting an SSL Certificate in Google Chrome

   • Downloading an SSL Certificate in Mozilla Firefox

2. Importing the downloaded/exported certificates into your Java trusted keystore. The instructions are different depending on whether Java or the JRE is installed on the server where Adobe Experience Manager is hosted. For detailed instructions, see:

   • Importing an SSL Certificate into Your Java Trusted Keystore with Java (JDK)

   • Importing an SSL Certificate into Your Java Trusted Keystore with JRE

Note: You must update these certificates whenever AWS renews them. This is likely once a year.