Issue

In the LSP & Keys page, in the LSP and Keys section, the license keys are not displayed or available selection after clicking Retrieve next to the License Key field.

Explanation

Your firewall is blocking access to the Content API Server.

• You must configure your ports so that the Connector can communicate with the server.

• You must import the SSL certificate into your browser’s certificate store.

Solutions

If you have a firewall:

1. Configure your ports so that the Connector can communicate with the Content API Server. The URL of this server is https://api.clay-tablet.net/license/v1. For more information, see Configuring Network Settings for a Firewall.

2. Download or export the SSL certificate from the Clay Tablet License Server (https://api.clay-tablet.net/license/v1). For detailed instructions, see:

• Exporting an SSL Certificate in Google Chrome

• Downloading an SSL Certificate in Mozilla Firefox

3. Import the downloaded SSL certificate into your browser’s certificate store. For detailed instructions, see:

• Importing an SSL Certificate into Your Chrome Certificate Store

• Importing an SSL Certificate into Your Firefox Certificate Store