Troubleshooting Installation and Configuration Issues
|Lionbridge Connector Does Not Load||The Lionbridge Connector does not load, or only the Connector landing page loads, but the Connector does not run.|
|Keys not Displayed||In the LSP & Keys page, in the LSP and Keys section, the license keys are not displayed or available selection after clicking Retrieve next to the License Key field.|
|Communication Errors When Sending Content for Translation||You experience communication errors when sending content for translation.|
|Error Displayed about LSPs when Submitting a Job||When attempting to send out content for translation, the Connector displays errors about checking LSP keys.|
|Search Agents Are Not Displayed||- The default search agents are not displayed in the Search Agents page. (Click Admin Tools > Search Agents in the Lionbridge Connector rail to open the Search Agents page.)
- The default search agents are not available for selection from the Search Using Agent dropdown list in the Pages page of the Bulk Translation wizard.
|Inaccurate Translation Status||Either:
- A submitted job is stuck at 1% or 2%
-A returned translation job is stuck at 90%.
|The Connector Does Not Send Out Submitted Jobs or Return Translated Content||The Connector does not process any jobs and one or all of the Connector chains is red.|
|The Connector Does Not Send Out Submitted Jobs||The Connector does not process any jobs and the Upload Service chain is red.|
|The Translation Provider Does Not Receive Content in New or Custom Languages||The Connector successfully sends content for translation in new or custom languages but it does not reach the translation provider.|
|The Connector Does Not Process Returned Translations after Language Mapping Changes||Changes to language mapping occurred while content in the changed language was out for translation. After the translated content returns, the Connector does not process it.|
|Job Submitted for Translation Is Missing Some Strings||The Connector successfully sent the job to the LSP, but some of the source content is missing from the job and it was not sent.|
|Cannot Select New Translation Provider When Sending Out Content for Translation||After using an account license key to install a new translation provider (LSP), it is not available for selection when submitting a new job.|
|New Target Language Is Not Available When Sending Out Content for Translation||After configuring a new target language, it is not available for selection when submitting a new job.|
|Adobe Experience Manager Service Authentication||If you are using Adobe Experience Manager 6.3 or higher with versions 3.2.0 and higher of the Connector, the following problems may occur:
- You cannot save all Connector configurations.
- Translated content does not return to Adobe Experience Manager.
- You cannot perform most Globalization Tool functionality with the default settings.
|Freeway Analysis Codes not Displayed when Sending Out Content for Translation||The add-on for Lionbridge Freeway is installed, and Freeway analysis codes specified, but they are not displayed or available for selection when sending out content for translation.|