Troubleshooting Installation and Configuration Issues

3 minute read

Issue	Description
Lionbridge Connector Does Not Load	The Lionbridge Connector does not load, or only the Connector landing page loads, but the Connector does not run.
Communication Errors When Sending Content for Translation	You experience communication errors when sending content for translation.
Error Displayed about LSPs when Submitting a Job	When attempting to send out content for translation, the Connector displays errors about checking LSP keys.
Search Agents Are Not Displayed	- The default search agents are not displayed in the Search Agents page. (Click Admin Tools > Search Agents in the Lionbridge Connector rail to open the Search Agents page.) - The default search agents are not available for selection from the Search Using Agent dropdown list in the Pages page of the Bulk Translation wizard.
Inaccurate Translation Status	Either: - A submitted job is stuck at 1% or 2% -A returned translation job is stuck at 90%.
The Connector Does Not Send Out Submitted Jobs or Return Translated Content	The Connector does not process any jobs and one or all of the Connector chains is red.
The Connector Does Not Send Out Submitted Jobs	The Connector does not process any jobs and the Upload Service chain is red.
The Translation Provider Does Not Receive Content in New or Custom Languages	The Connector successfully sends content for translation in new or custom languages but it does not reach the translation provider.
The Connector Does Not Process Returned Translations after Language Mapping Changes	Changes to language mapping occurred while content in the changed language was out for translation. After the translated content returns, the Connector does not process it.
Job Submitted for Translation Is Missing Some Strings	The Connector successfully sent the job to the LSP, but some of the source content is missing from the job and it was not sent.
Cannot Select New Translation Provider When Sending Out Content for Translation	After using an account license key to install a new translation provider (LSP), it is not available for selection when submitting a new job.
New Target Language Is Not Available When Sending Out Content for Translation	After configuring a new target language, it is not available for selection when submitting a new job.
Adobe Experience Manager Service Authentication	If you are using Adobe Experience Manager 6.3 or higher with versions 3.2.0 and higher of the Connector, the following problems may occur: You cannot save all Connector configurations. Translated content does not return to Adobe Experience Manager. You cannot perform most Globalization Tool functionality with the default settings.
Freeway Analysis Codes not Displayed when Sending Out Content for Translation	The add-on for Lionbridge Freeway is installed, and Freeway analysis codes specified, but they are not displayed or available for selection when sending out content for translation.