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Troubleshooting Installation and Configuration Issues

Issue Description
Lionbridge Connector Does Not Load

The Lionbridge Connector does not load, or only the Connector landing page loads, but the Connector does not run.

License Keys not Displayed

In the LSP & Keys page, in the LSP and License Keys section, the license keys are not displayed or available selection after clicking Retrieve next to the License Key field.

Search Agents Are Not Displayed
  • The default search agents are not displayed in the Search Agents page. (Click Admin Tools > Search Agents in the Lionbridge Connector rail to open the Search Agents page.)
  • The default search agents are not available for selection from the Search Using Agent dropdown list in the Pages page of the Bulk Translation wizard.

Inaccurate Translation Status

Either: 

  • A submitted job is stuck at 1% or 2%.
  • A returned translation job is stuck at 90%.
The Connector Does Not Send Out Submitted Jobs or Return Translated Content The Connector does not process any jobs and one or all of the Connector chains is red.
The Connector Does Not Send Out Submitted Jobs The Connector does not process any jobs and the Upload Service chain is red.
The Translation Provider Does Not Receive Content in New or Custom Languages The Connector successfully sends content for translation in new or custom languages but it does not reach the translation provider.
The Connector Does Not Process Returned Translations after Language Mapping Changes Changes to language mapping occurred while content in the changed language was out for translation. After the translated content returns, the Connector does not process it.
Job Submitted for Translation Is Missing Some Strings The Connector successfully sent the job to the LSP, but some of the source content is missing from the job and it was not sent.
Cannot Select New Translation Provider When Sending Out Content for Translation After using an account license key to install a new translation provider (LSP), it is not available for selection when submitting a new job.
New Target Language Is Not Available When Sending Out Content for Translation After configuring a new target language, it is not available for selection when submitting a new job.
Adobe Experience Manager Service Authentication

If you are using Adobe Experience Manager 6.3 or higher with versions 3.2.0 and higher of the Connector, the following problems may occur:

  • You cannot save all Connector configurations.
  • Translated content does not return to Adobe Experience Manager.
  • You cannot perform most Globalization Tool functionality with the default settings.
Freeway Analysis Codes not Displayed when Sending Out Content for Translation The add-on for Lionbridge Freeway is installed, and Freeway analysis codes specified, but they are not displayed or available for selection when sending out content for translation.